The Community Service Officer (CSO) Supervisor is a non-sworn member of the University Police Department. The CSO Supervisor directly supervises the Community Service Officers assigned to residence hall security ensuring that those officers are performing their tasks in a professional and courteous manner. Community Service Officer Supervisor may also be assigned to perform the duties of a Community Service Officer.
Ensure that Community Service Officers are at their assigned posts, on time and in proper uniform. Community Service Officer Supervisors will monitor the Community Service Officers throughout their assigned shift, and will provide for breaks for assigned officers.
Assist Community Service Officers when needed.
Work closely with the Lieutenant and Sergeant assigned to residence hall security to: maintain awareness of incidents that may affect residence hall security; provide information on CSO's performance; and provide status of equipment used by Community Service Officers.
Responsible for reporting any deficiencies in CSO work performance, problems in care of equipment, and any incident reported to him/ her regarding an action taken by a CSO to the Lieutenant/ Sergeant assigned to residence hall security.
Work closely with University Police personnel and University Residential Life staff members to assist with community policing efforts, such as crime prevention presentations, distribution of literature, and event scheduling.
Community Service Officer Supervisors may be assigned to perform the duties of a Community Service Officer. When assigned as such, or for general security functions, CSO Supervisors will monitor residents and visitors entering residence halls; perform security monitoring of CCTV surveillance cameras monitoring residence halls in an effort to detect security breaches; report building problems such as broken doors, locks, and windows; patrol campus areas on foot or in a vehicle, checking for suspicious persons or circumstances and reporting them to University Police Communications personnel.
Associate's degree, or the equivalent combination of education, training and experience from which comparable skills can be developed.
Possess twenty (20) hour Security Officer training certification (Permanent Employee Registration Card) or complete the training within 30 days of hire.
Possession of a valid Driver¿s License in the state of residency and ability to operate a motor vehicle in a safe manner at all times.
Ability to read, write and speak English clearly and correctly.
General knowledge of proper use and care of radio, radio equipment, telephone, CCTV and computer systems.
Ability to handle and prioritize events occurring simultaneously.
Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local police and the general public.
Satisfactory results from a criminal and financial background investigation completed by University Police including criminal history/fingerprint check and driving records check.
Ability to satisfactorily complete a written exam to evaluate ability to perform successfully in the position.
Ability to satisfactorily complete a comprehensive psychological exam administered by a licensed psychologist.
Ability to pass drug screening.
Ability to successfully complete a departmental training program and a six-month probationary period.
Twenty (20) hour Security Officer training certification.
Knowledge of proper use and care of radio, radio equipment, telephone, CCTV and computer systems
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes including veterans and individuals with disabilities.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.