Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
The Lead Security Center Representative provides leadership to the center as well as security, safety and community services to University employees, students, and visitors. This position develops sound policies and procedures for the Security Center that will expedite the delivery of services to the community and other public safety officials; making recommendations to supervision. Serves as the liaison and maintains a positive working relationship with vendors servicing the Security Center. Provides feedback and assistance with the Security Center Representative Training Program, including entry level, in-service and specialized training; making recommendations to the appropriate supervisor regarding changes and improvements to the training programs. Conducts frequent training with all Security Center Representatives on the University Emergency Notification Systems. This position provides on-the-job training for Security Center Representatives and submits progress reports and evaluations on trainees. Stays abreast of legal issues regarding the Security Center and trains/informs others of current laws. This position is responsible for monitoring and utilizing the campus video surveillance system for the purposes of deterring and providing information regarding criminal and safety incidents, activating the University's emergency notification system, answers calls on the department's main line and provides assistance or forwards to the Regional 911 Center as needed, monitors direct and silent emergency alarms notifying responsible parties, and answers non-emergency calls for assistance. The Lead Security Center Representative also enters, updates and retrieves information from a variety of computer systems, receives requests for information regarding vehicle registration, driving records and warrants, student information, and parking information, and provides pertinent data. Monitors several complex public safety radio frequencies, operates a variety of communications equipment, including radio consoles, telephones, and computer systems. Routinely serves as a Security Center Representative, providing coverage in the Security Center, performs clerical and typing duties as requested, and performs related duties as required. This position is considered essential personnel, which requires reporting to work during adverse weather conditions.
- Applicants shall have a high school diploma and certification as a Police dispatcher from a recognized Law Enforcement Training Center. - Certification as a state criminal justice information network and NCIC operator. - Knowledge and experience with computers and software such as a criminal justice information network, digital recording programs, and Microsoft Office in a Windows environment. - Experience with a multi-line telephone system and radio communications. - Must have the ability to interpret and give both verbal and written instructions. - Must have prioritization skills and be multi-task oriented. - Must be able to remain calm, perform tactfully, courteously and proficiently in emergency and stressful situations and quickly relay messages to the proper source and make sound decisions using all available information. - Ability to maintain cooperative relationships with the public, other members of the police department, university personnel, and 911 authority. - Ability to develop and maintain cooperative working relationships with co-workers and customers. - Ability to treat all matters and information as confidential. - Ability to work shift work; must be able to work independently or with others in an isolated environment for long periods of time. SPECIALREQUIREMENTS: Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; and wear a uniform; must be able to report to work during inclement weather and other emergency situations; must successfully pass a criminal history/background check and a psychological assessment; state law requires successful candidate to be a U.S. citizen or have been a lawful resident of the U.S. for the past 10 consecutive years and employed by a criminal justice agency; must be able to give credible testimony in court.
- Extensive knowledge of and experience in emergency services (police, fire and rescue) dispatching. - Associate's Degree in Criminal Justice, Business or related field. - Prior supervisory experience in a similar environment. - Experience with writing policy, procedure, etc. - DCJS Certified General Instructor/VCIN Instructor. - Geographical knowledge of the university and area.
Employee Category: Staff (Salary)
Appointment Type: Regular
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).