The Director of Security is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
Local candidates only.
Supervise the day to day security operations of an assigned client site.
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
Build, improve and maintain effective relationships with both client and employees.
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or program with client.
Handle any escalated security issues or emergency situations appropriately.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, performance evaluations, recognition, etc.)
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
Develop / maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his/her needs; meet with regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Enforce company and client policies as outlined in the post orders and company handbook.
Local candidates only.
“D” and “G” license required. “M” or “MB” license preferred.
CPR/First Aid/AED certification required.
Four year degree in Criminal Justice, Business Administration or related field, preferred.
Previous Contract Security, facilities management, military or law enforcement experience.
At least 5years of operations/supervisory experience.
Ability to develop and grow customer relationships.
Experience in hiring, developing, motivating and retaining quality staff.
Outstanding interpersonal and communications skills required.
Ability to work in a team-oriented management environment with the ability to work independently.
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Previous payroll, billing and scheduling experience preferred.
Key Competencies: Staff Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.
Cambridge Security Services
has been providing quality security services since 1984. We offer both military-style uniformed and corporate-attired security officers, doormen, concierges and security receptionists, as well as armed officers. We are also a premier provider of security for events, liquidations, and strike management.