The Dispatch Operations Center is the 24/7 communications and resource center for the Berklee Public Safety Department and the Berklee College of Music for any services, incidents, or emergencies that occur on this campus.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Track all activities of each shift
Monitor all radio communications (Public Safety, Physical Plant, MASCO, and Boston PD)
Monitor all cameras. Notify Technical Operations Manager of any malfunctions immediately
Monitor Simplex Fire Alarm Panels
Answer all phone lines (standard, TTY, and emergency)
Enter all shift activities in A.R.M.S. Reporting System
Possible Additional Duties and Responsibilities
Log into Lenel Alarm Monitoring System
Check email for One Pass Information
Systems Checks (Monitors, DVRs, Satellite phone) and record in log/checklist
Radio checks of all shift personnel at the beginning and middle of each shift
Fixed Post Equipment checks within the first hour of the shift
Check emergency phones once a week. Notify Technical Operations Manager of malfunctions immediately
Dispatcher Tours: To be performed once per month to determine any problems or issues with cameras, door alarms, or other security equipment that may require maintenance or repair
Will access Criminal Justice Information System (CJIS) as ordered by the Officer In Charge (O.I.C.)
Must be able to effectively speak, read and write reports in English
Strong customer service skills
Basic knowledge of fire alarm systems
Strong computer skills
Ability to multi-task
Able to work under pressure
Must have a comprehensive knowledge of computer programs
Must be able to wear the required uniform
Ability to maintain control and decorum during emergency situations
Must successfully complete the Public Safety Communication Certification Training
Associates degree or 2-3 years related experience
Previous experience as a Dispatcher preferred
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
*** Application Instructions Specific to this Position ***
Currently enrolled Berklee students may not apply for staff or faculty positions.
Applicants who are both interested and qualified should submit the following materials:
Cover letter that addresses the applicant’s capabilities and experiences.
A resume or CV.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Berklee provides a diverse and inclusive work environment
We all share a universal love for listening to, and creating music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creati...vity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.