Overview Under the general direction of the Chief Information Officer, the Director of Infrastructure and Systems is responsible for the leadership, management, and operations of the Infrastructure and Systems teams. The teams plan for, develop and provide administration of the data center, servers, storage, applications security, change management, and digital infrastructure used by the department to support central IT services delivered to Fresno State students, faculty and staff. Specific responsibilities include leadership, management oversight, and professional development of the staff responsible for the implementation, maintenance, modification, performance monitoring, security, customer support and problem resolution for digital infrastructure, systems, storage, and database systems including Windows server, Linux, VMware, Oracle DB, SqlServer, and MySQL databases used to support central IT services. This team is also responsible for the security administration associated with these systems and for software used in the delivery of services by these systems. Examples of infrastructure systems and applications supported by the Infrastructure and Systems teams are faculty and staff email, file and print services, LDAP directory, service management system, server virtualization, PeopleSoft (Human Resources, Student, Finance, and Portal), Dars/uAchieve, BizFlow (BPM Software), Blackboard Transact, OnBase imaging, MDM, and SCCM/system imaging. Additional duties include managing a technical staff involved with system and application planning (includes cost estimates, development of position papers and negotiating and administrating service agreements with other units of the University); security administration; security design; standards development; projects involving the design, installation and acceptance of related software; participation in campus-wide planning and technology review processes; and performing other related duties as assigned. The incumbent negotiates with software and hardware vendors for the acquisition of the systems and applications necessary for the delivery of the services delivered by Technology Services and oversees, develops and presents financial and budget data to the Technology Services leadership team and the University's executive management to assist in financial planning.
Compensation Anticipated hiring range salary $90,000 to $115,000. The salary is competitive and is negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position with an attractive benefits package which includes but is not limited to: a vacation accrual rate of 16 hours per month; 12+ paid holidays; excellent choice of medical, dental and vision insurance, long term disability coverage, life insurance; and retirement benefits.
Position Summary Major Duties of the job include: General Responsibilities: All members of the Technology Services management and staff must perform their work in accordance with the principles below. Specific service levels and procedures associated with these responsibilities may vary depending on the duties, tasks and projects assigned. Management Supervisory duties include interviewing, selecting, and training of employees; setting and adjusting their rates of pay and hours of work; directing their work; appraising their productivity and efficiency for the purpose of recommending retention, salary adjustments or other changes in their status; handling or recommending resolution to their complaints and grievances and recommending disciplinary action when necessary; planning the work; determining the techniques to be used; proportioning the work among the employees; determining the types of materials, supplies, machinery or tools to be used. • Maintain positive working relationships and appropriate interpersonal interactions with colleagues and members of the university community. For example, • Show courtesy and respect towards others. • Communicate in an effective and timely manner and take steps to ensure proper understanding. • Collaborate willingly with others to help advance the goals of the department and university. • Interact with customers, and those supporting services to customers, in a manner that ensures that we deliver the best possible service. For example, • Respond quickly and affirmatively to ensure that customers and support staff are aware that their issues are being addressed and know when they have been resolved. • Complete work of a quality that helps ensure ongoing customer satisfaction with the capability, performance and timeliness of services provided. • Provide timely communication to customers and support staff to so that they are kept up to date on progress of their Incidents, Service Requests and Problems. • Communicate appropriately to internal and vendor support teams regarding operational matters. • Work towards the stated goals and outcomes of the department and university and take an active role in maintaining your understanding of these goals and outcomes. • Comply with university and departmental policies and take an active role in maintaining your understanding of these policies. • Comply with university and departmental procedures and practices as defined by employees manager and take an active role in maintaining your understanding of these procedures and practices. • Maintain regular attendance and respect your colleagues time by arriving promptly for work, shared tasks and meetings. • Maintain appropriate security and confidentiality according to University policies and industry best practices.
Major Duties: • Management oversight of Data Center Operations, Systems, Digital Infrastructure, Database Technology, and Application Security teams: Recruit, hire, develop, direct and manage employees; address and resolve personnel issues to include recommending disciplinary action, approve leave requests, and conduct employee performance appraisals. • Provide technical leadership for this team, assisting with project management, goals and planning, technology assessment, cross training and professional development, customer service and vendor relations. Provide administrative leadership for this group including team building, budgeting, acquiring necessary resources and fostering excellent communications. • Direct efforts to ensure the effective oversight and management of the physical infrastructure, such as our data centers • Direct efforts to ensure effective revision control for the ERP solutions on campus. • Direct efforts to ensure that the group provides the highest quality of service possible to the users of the systems it supports. Work with representatives of the various user communities to understand and anticipate their requirements and to guarantee that we take the proper measures to meet these requirements and quickly resolve any problems that occur. • Direct efforts to ensure that the applications and systems teams continue to provide excellent performance, functionality and reliability by monitoring the applications and environments on both a short-term and long-term basis. Quickly resolve problems affecting system function and performance in the short term. • Serve as a member of the leadership team of the Technology Services organization to create, implement, and maintain a technology strategic plan that supports the mission, vision, and strategic priorities of the University. Direct efforts to ensure that the activities, policies and procedures of the Database Technology and Application Security team contribute to the greatest extent possible towards these ends. • Other duties as assigned Qualifications • Familiarity with and demonstrable experience with software change control management. Including software versioning tools, management policies, change procedures, logging, auditing and reporting. • Thorough technical and functional knowledge of best practices related to successfully administering systems, storage, databases, virtual computing environments, centralized software distribution systems, application security. • General knowledge of one or more of the following: end-user computing support for desktops, laptops and mobile devices, specialized computing support for college or division-specific IT services, Help Desk/Service Management, Information Systems/Business Applications, Server/Storage Infrastructure and IT security. • Direct experience and strong skills in budget preparation and management including estimates, billing, chargeback and cost recovery • General knowledge of the principles and practices of personnel supervision. • Ability to: ? Assign and review the work of technical staff members ? Prepare written reports and other communications and to develop business cases and negotiate contracts. ? Perform systems and applications needs analysis, prepare requests for proposals and conduct feasibility studies • Excellent customer service skills and proactive, customer focused attitude • Excellent written and verbal communication skills, with both technical and non-technical audiences • Excellent collaboration skills • Strong procedural skills • Strong interpersonal and influencing skills with ability to engage with different levels of an organization • Effectiveness in working with a multi-ethnic campus population of students, faculty and staff. Specialized Skills and Abilities: • Specific experience with technologies, including BlackBoard Transact, uniFLOW, u.achieve, OnBase Document Imaging, Pinnacle Communication management, SCCM, JAMF/Casper, Citrix, Oracle Identity Management, and VMWare. • Experience with administration of BlackBoard Transact in a Windows environment. Preferred Knowledge, Skills and Abilities: • Leadership and experience in higher education environment • Experience with Peoplesoft ERP • Experience with the Linux Operating System • Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities and capacity. • Excellent emotional intelligence and self-awareness
Education and Experience: • Bachelor's Degree from an accredited college in relevant field or equivalent experience. • Five or more years of experience planning and managing IT projects including staff and materials requirements, schedules, budgets, priorities, communication and training for support staff and end users. • Five or more years of experience managing or providing leadership to IT professionals.
Filing Deadline Applications received by January 21, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.
Application Procedures Individuals interested in being considered for this position must submit an on-line application and attach the following supporting documents: 1) resume, 2) letter of interest which includes a narrative detailing how the candidate fulfills each of the required and preferred items listed under Qualifications, and 3) names, email addresses and telephone numbers of three references who can provide current assessments of the candidate's qualifications for the position.
Pursuant to Executive Order 883, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032. How To Apply To apply for this or any open position at Fresno State visit our online employment site at: http://jobs.csufresno.edu/
Other Requirements Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.
A background check (including a criminal records check) must be satisfactorily completed (as determined by the CSU) before any candidate can be offered a position with the CSU. Failure to satisfactorily complete or pass the background check may be the basis for rescinding an offer of employment and/or affect the continued employment of current CSU employees who apply for posted positions identified as sensitive.
California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site: http://www.fresnostate.edu/adminserv/police/clery/index.html
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: http://www.calstate.edu/eo/EO-1083.html
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Other Applicant Information Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.
This is a full-time management position covered by the California State University Management Personnel Plan. Under this plan, employees are subject to management reviews and serve at the pleasure of the University President of that campus.
Equal Employment Opportunity The California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.
Further, the California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.
General Information California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 23,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.
Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within easy driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, Lake Tahoe, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.