Responsible for supporting the delivery of change within the FCRMP Programme. The role will work closely with Project Managers and stakeholders to support all aspects of Change Management (CM) across the assigned projects/initiatives, including planning and delivery of required CM deliverables.
The job holder will be responsible for: * Assessment of CM requirements for individual projects * Planning, design and coordination of CM deliverables/activities to support delivery of change * Supporting effective delivery of business change as it relates to assigned projects/initiatives.
Key Roles and Responsibilities
Work closely with Project Managers and business stakeholders to plan and support the business change delivered by FCRMP Projects
Design and deliver change management approaches to ensure that people, systems and process impacts are identified and managed
Participate in planning and delivery for all CM components including: Leadership Alignment & Stakeholder Management; Change Assessment; Communication; Change Alignment; Business Readiness and Training & Knowledge Transfer
Assist project teams in developing change schedules and manage CM deliverables throughout the project
Support key stakeholder groups in delivering the FCRMP programme of work across the organization and different geographies
Support key business units and Countries in embedding the CDD framework to expected standards and in line with best practice
Champions Change Management within FCRMP
Provide subject matter expertise on Change Management to the Business and/or project teams
Provide support to FCRMP Project staff on managing change, and act as a coach on a proactive basis and as required
Volume of change / projects required
Complexity in prioritising across various streams within FCRMP
Lack of change capability in the function currently
Strategy (Responsibilities that are related to the development and implementation of a strategy)
Develop change management strategies and plans for assigned projects
Participate in change management planning to support the development of the overall Change Management Strategy and Plan.
Business (Responsibilities related to the delivery of business and / or financial objectives)
Ensure that key changes (introduced as part of the FCRMP) are implemented in a manner that ensures business readiness and successful handover to BAU (in region/country), in coordination with the project team/s
Processes (Processes for which the role is responsible under the ORF as 1st & 2nd line; for executing / completing, and for supervising)
Document and maintain all core documents, including policies/processes/DOIs
People and Talent (Responsibilities related to people and talent matters)
Deliver/support FCRMP Change Management peers through QI processes, including but not limited to peer reviews
Apply good/best practice in developing and delivering change management approaches and deliverables
Risk Management (Responsibilities Under Risk Management Framework - both execution and supervisory)
Understand relevant aspects of systems used for FCC purposes, including CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management
Attend relevant leadership meetings
Propose control improvements, enhancements and simplifications where appropriate
Develop and/or implement change management methodology and capabilities
Provide project management support
Provide subject matter expert advice, guidance and support to the project managers on managing change
Regulatory & Business conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the CM function to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders As per the relevant Stakeholder matrix and individual Projects' stakeholder analysis
Qualifications and Skills
Change management experience, ideally gained in a financial crime compliance environment
Recognised qualifications/certifications in Project and Change Management
Professional, highly adept to problem solving, conflict resolution and negotiation
Knowledge of financial crime controls in an international banking environment
Ability to deliver outcomes despite complexity and ambiguity
Ability to foster positive relationships with internal and external stakeholders at appropriate level ensuring open and cooperative environment
Strong planning and organizational skills, and high attention to detail